We have been in business since 2006 and take pride in the Customer Reviews we have received and want you, our Customer, to be completely satisfied. With that in mind we offer the following guarantees:
- We guarantee that every product sold on our website is an authentic product purchased directly from the original manufacturer or their authorized dealer. We will never sell you any knockoffs, used, repaired or re-manufactured products… period!
- We guarantee that if you are not completely satisfied with your purchase simply return it within 14 days of purchase for a full 100% refund of your purchase price… no questions asked!
- We guarantee that if you want to exchange your purchase for any reason we will do so cheerfully and as quickly as possible. To exchange your purchase for a different size, frame finish, temple style or lens color simply let us know and we will cheerfully exchange your purchase and pay the exchange shipping both ways (Domestic US Orders Only!).
- Pilot Supplies & Sunglasses LLC
- ATTN: Returns Dept
- 4234 Driftwood Drive, Suite 3
- DeWitt, MI 48820
- We guarantee that we will never charge you a restocking fee, nor will we charge you for return shipping for any product you return for credit, repair or exchange (Domestic US Orders Only!).
- International order returns or exchanges will be handled on a case by case basis.
Why Do We Do This?
John M. White, our owner, has been in business for over 30 years, and our reputation depends upon our being straightforward, fair and honest with our Customers. We will treat you the way we wish other businesses would treat us… with quick shipping, courtesy (the Customer is always right) and prompt refunds when requested.
Our one-year guarantee has not changed since we began selling our first product. If for any reason you are not 100% satisfied with your purchase, let us know — we will make it right.
Pilot Supplies & Sunglasses LLC
4234 Driftwood Drive, Suite 3
DeWitt, MI 48820
1 (866) 440-2461